Privacy Policy
How we collect, use, and protect your data
1 · Who we are
Fenn Digital Ltd ("we," "our," "us") builds and hosts websites and provides SEO services for private-practice clinicians.
Company No. 16418471 · 5 Brayford Square, London, England, E1 0SG.
2 · Data we collect & why
| Data | Purpose | Legal basis (UK GDPR) |
|---|---|---|
| Name, practice details, email, phone | Create and manage your website & invoices | Contract |
| Card token + last 4 digits (via Stripe) | Charge the £15 monthly maintenance fee | Contract |
| Email-engagement stats | Send service updates & offers | Consent |
| IP, device, pages visited (Google Analytics) | Improve site performance & marketing | Legitimate interest |
3 · Payment info
We never see or store your full card number. Stripe encrypts and stores card data in its PCI-DSS Level 1 vault; we keep only a payment token.
4 · Retention
Invoices: 7 yrs · Analytics: 14 mos · Support emails: 2 yrs after closure.
5 · Sharing
Stripe Payments UK (billing) · Krystal Hosting (servers) · Google LLC (email + analytics). We never sell your data.
6 · International transfers
Stripe & Google may process data outside the UK under Standard Contractual Clauses.
7 · Your rights
Access · Rectify · Delete · Restrict · Port · Object.
Email [email protected] and we'll respond within 30 days.
8 · Cookies
Essential cookies keep the site secure; analytics cookies are anonymised. Full list at /cookie-policy.
9 · Complaints
Contact us first at [email protected]. If unresolved, you may complain to the ICO ( ico.org.uk).
Last updated: 12 August 2025